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Record details
- ISBN: 9780132706711 (Cloth)
- ISBN: 0132706717 (Cloth)
- Physical Description: xv, 434 p. : ill. (some col. ) ; 28 cm.
- Edition: 9th ed. / Gary K. Vallen, Jerome J. Vallen.
- Publisher: Boston : Pearson, c2013.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | pt. 1 The Hotel Industry. 1. The Traditional Hotel Industry -- 2. The Modern Hotel Industry -- 3. The Structures of the Hotel Industry -- pt. 2 The Reservation Process. 4. Forecasting Availability and Overbooking -- 5. Global Reservations Technologies -- 6. Individual Reservations and Group Bookings -- pt. 3 Guest Services and Rate Structures. 7. Managing Guest Services -- 8. From Arrival to Rooming -- 9. The Role of the Room Rate -- pt. 4 The Revenue Cycle. 10. Billing the Guest Folio -- 11. Cash or Credit The City Ledger -- pt. 5 Technology. 12. The Night Audit -- 13. Hotel Technology. |
Search for related items by subject
| Subject: | Hotel management. Motel management. |
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