Customers are a real pain

James Stanfield Company. (Added Author).

Summary: Defines what it means to be "customer friendly." Part 1 emphasizes that making the customer feel welcomed/accepted should be the number one priority of every employee. Part 2 emphasizes showing understanding through listening to the customer and responding to their needs with compassion and courtesy. Part 3 emphasizes listening to clients/customers and satisfying their needs with a positive attitude, along with effiently obtaining additional resources to satisfy client needs.

Record details

Physical Description: videorecording
videorecording
videodisc
1 DVD-video (ca. 66 min.) : sd., col. ; 4 3/4 in.
Edition: Rev. DVD ed.
Publisher: Santa Barbara, CA : James Stanfield Co., c2007.

Content descriptions

General Note:	Series subtitle on container: Character, attitude & moving up. Accompanied by teacher's guide. Originally produced in 2003.
Formatted Contents Note:	"It's not like I asked you to eat here" ; "Some customers don't belong here" (17 min.) -- "It's not my problem" ; "I wish they'd stop calling" (22 min.) -- "Let's not make this harder than it has to be, OK?" ; "It's over there somewhere" (27 min.)
Creation/Production Credits Note:	Writer, James Stanfield.
System Details Note:	DVD.