Book
Guest service in the hospitality industry / Paul Bagdan.
Record details
- ISBN: 9781118071809
- ISBN: 1118071808
- Physical Description: xvii, 298 p. : ill. ; 25 cm.
- Publisher: Hoboken, N.J. : Wiley, c2013.
Content descriptions
| General Note: | Includes index. |
| Formatted Contents Note: | Introduction, history, and basics of guest service. The basics of guest service -- Defining guest service -- Problem solving for guest service -- Relating service to the sectors of the hospitality industry. The guest service of food -- The guest service of beverages -- The guest service of lodging -- The guest service of events -- The guest service of travel and tourism -- The guest service of casinos -- Assessments and planning. Research and tools -- Strategic planning for service -- Developing a staff -- Marketing and establishing an image for service. |
Search for related items by subject
| Subject: | Hospitality industry > Customer services. |
Available copies
- 2 of 2 copies available at Vancouver Community College.
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Downtown Library | TX 911.3 C8 B34 2013 (Text) | 33109009643834 | Stacks | Volume hold | Available | - | ||
| Downtown Library | TX 911.3 C8 B34 2013 (Text) | 33109010111649 | Stacks | Available | - |
