Key concepts in hospitality management

Wood, Roy C., 1959- (Added Author).

Record details

ISBN: 9781446200698 (Paper)
ISBN: 1446200698 (Paper)
Physical Description: print
xiv, 180 p. ; 25 cm.
Publisher: Los Angeles, CA : Sage, 2013.

Content descriptions

General Note:

Includes bibliographical references (p. 163-180)

Formatted Contents Note:

Accommodation, Lodging and Facilities Management -- Beverages and Beverage Management -- Consumer Behaviour in Hospitality -- Customer Relationship Management in Hospitality -- Design for Hotels -- Entrepreneurship in Hospitality -- Food, Beverage and Restaurant Management -- Food Production and Service Systems -- Franchising -- Front Office Management -- Gastronomy and Haute Cuisine -- The Hospitality Finance Environment -- Hospitality and Hospitality Management -- Hospitality Management Education -- Hotels, Hospitality and Sustainability -- Hotels and the Internet -- Hotels and Security -- Housekeeping Management -- Human Resource Management in Hospitality -- Income Statements in Hospitality Finance -- Industry Structure and Sectors in Hospitality -- Information Technology in Hospitality -- Innovation in Hospitality -- Investing in Hotels -- Marketing in Hospitality -- The Meal Experience Roy C. Wood p. 118 Meetings, Incentives, Conferences/conventions and Events/exhibitions [MICE] -- Operations Management in Hospitality -- Organizational Behaviour in Hospitality -- Procurement in Hospitality -- Revenue Management -- Service Quality in Hospitality -- Service, Service Industries and the Hospitality Sector -- Strategy and Strategic Management in Hospitality -- Women, Gender and Hospitality Employment.