"The number one skill employers look for in job candidates is the ability to effectively communicate at work. More than ever, developing and maintaining good communication skills is essential to career success. In Workplace Communication Skills, viewers learn what communication skills are and their importance on the job. Viewers also learn how to communicate successfully with a variety of individuals, including their supervisors, coworkers, and customers, and in a variety of ways. Key communication skills covered include verbal, listening, nonverbal, [and] written. Viewers also gain insight into using communication tools such as e-mail, text messaging, voice mail, cell phones, video conferencing, and online sites. This program shows scenarios in different work environments of good and bad communication skills in action and includes expert interviews on workplace communication. Pause points permit instructors to stop the program and discuss the scenarios."--Container.