Includes bibliographical references and index.

Abstracts -- Acceptance letter -- Acknowledgment letter -- Adjustment letter -- Announcement letter -- Annual report -- Application letter -- Brochures -- Business letter -- Business letter writing style -- Business letter format -- Business plan -- Collection letter -- Commendation letter -- Complaint letter -- Cover letters -- Directives -- Email -- Endorsement letter -- Forms -- Fund-raising letter -- Grant proposals -- Instructions -- Introductions -- Inquiry letter -- Job descriptions -- Job offer letter -- Meeting agenda -- Meeting minutes -- Corporate minutes -- Corporate resolutions -- Memorandum -- Mission statements -- Newsletters -- Newsletter articles -- Notices -- Permission letter -- Policies, rules, or guidelines -- PowerPoint presentations -- Planning a presentation -- Press releases -- Procedures -- Progress reports -- Proposals -- Questionnaires and surveys -- Reference letters -- Refusal letter -- Reports -- Memorandum report -- Letter report -- Short report -- Formal report -- Request letters -- Research report -- Resignation letter -- Résumés -- Sales letters -- Seasonal correspondence -- Specifications -- Speeches and oral presentations -- Summaries -- Termination of employment letter -- Training manual -- Trip report -- User guide -- Warning letter -- Web sites -- White papers.