Book
Managing front office operations.
Record details
- ISBN: 0866122656
-
Physical Description:
print
xvi, 645 p. : ill. ; 23 cm. - Edition: 7th ed. /
- Publisher: Lansing, Mich. : Educational Institute, American Hotel & Lodging Association, 2005.
Content descriptions
| General Note: | "333.7"--Spine. |
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | 1. The Lodging Industry -- 2. Hotel Organization -- 3. Front Office Operations -- 4. Reservations -- 5. Registration -- 6. Communications and Guest Services -- 7. Security and the Lodging Industry -- 8. Front Office Accounting -- 9. Check-Out and Account Settlement -- 10. The Role of Housekeeping in Hospitality Operations -- 11. The Front Office Audit -- 12. Planning and Evaluating Operations -- 13. Revenue Managment -- 14. Managing Human Resources ; App. Internet concepts ; Forms for night audit problem. |
Search for related items by subject
| Subject: | Hotel management Hotel front desk personnel |
Available copies
- 1 of 1 copy available at Vancouver Community College.
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Downtown Library | TX 911.3 M27 K375 2005 (Text) | 33109009022963 | Stacks | Volume hold | Available | - |
