Book
Managing front office operations.
Record details
- ISBN: 9780866123389
- Physical Description: xvi, 653 p. : ill. ; 23 cm.
- Edition: 8th ed. / Michael L. Kasavana, Richard M. Brooks.
- Publisher: Lansing, Mich. : American Hotel & Lodging Educational Institute, c2009.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | 1. Lodging industry -- 2. Hotel organization -- 3. Front office operations -- 4. Reservations -- 5. Registration -- 6. Communications and guest services -- 7. Security and the lodging industry -- 8. Front office accounting -- 9. Check-out and account settlement -- 10. Role of housekeeping in hospitality operations -- 11. Front office audit -- 12. Planning and evaluating operations -- 13. Revenue managment -- 14. Managing human resources ; App. Internet concepts ; Forms for night audit problem. |
Search for related items by subject
| Subject: | Hotel management. Hotel front desk personnel. |
Available copies
- 2 of 2 copies available at Vancouver Community College.
Holds
- 0 current holds with 2 total copies.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Downtown Library | TX 911.3 M27 K375 2009 (Text) | 33109009380486 | Stacks | Volume hold | Available | - | ||
| Downtown Library | TX 911.3 M27 K375 2009 (Text) | 33109009649153 | Stacks | Available | - |
