Book
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
Record details
- ISBN: 9781439060322
- Physical Description: xxvii, 516 p. : col. ill. ; 27 cm.
- Publisher: Clifton Park, NY : Delmar Cengage Learning, c2012.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index |
Search for related items by subject
| Subject: | Hospitality industry > Management. Hospitality industry > Customer services. |
Available copies
- 1 of 1 copy available at Vancouver Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Downtown Library | TX 911.3 M27 F67 2012 (Text) | 33109009746454 | Stacks | Volume hold | Available | - |
