Book
Crucial conversations : tools for talking when stakes are high
Record details
- ISBN: 9780071771320 (pbk.)
- ISBN: 0071771328 (pbk.)
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Physical Description:
print
xviii, 244 p. : ill. ; 23 cm. - Edition: 2nd ed. /
- Publisher: New York : McGraw-Hill, c2012.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (p. 31) and index. |
| Formatted Contents Note: | What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. |
Search for related items by subject
| Subject: | Interpersonal communication Interpersonal relations |
Available copies
- 1 of 1 copy available at Vancouver Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Broadway Library | BF 637 C45 C78 2012 (Text) | 33109010180370 | Stacks | Volume hold | Available | - |
