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Professional skills for the pharmacy technician Cover Image Book Book

Professional skills for the pharmacy technician / Stephanie C. Peshek.

Peshek, Stephanie. (Author).

Record details

  • ISBN: 9781449629823 (Paper)
  • ISBN: 1449629822 (Paper)
  • Physical Description: xix, 218 p. : ill. ; 23 cm.
  • Publisher: Burlington, MA : Jones & Bartlett Learning, c2017.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
History and traditional technician roles -- Professionalism and ethics -- Patient safety -- Training and mentoring -- Organizational culture -- Human resources and labor relations -- Cultural competence -- Negotiation and emotional intelligence -- Customer service -- Substance abuse -- Security and risk management -- Career management -- The technician supervisor -- Technicians in inventory management and technology.

Search for related items by subject

Subject: Pharmacy technicians.

Available copies

  • 1 of 1 copy available at Vancouver Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Holdable? Status Due Date Courses
Broadway Library RS 122.95 P425 2017 (Text) 33109010230787 Stacks Volume hold Available -
► Summaries & More
▼ Additional Content
Preface xiii
Reviewers xv
About the Author xvii
Acknowledgments xix
Chapter 1 History and Traditional Technician Roles
1(14)
Case Study for Discussion
2(1)
Learning Objectives
2(1)
Statistics and Typical Duties
2(3)
Expansion of Technician Roles
5(1)
Training and Education
5(2)
Compounding
7(2)
Nontraditional Technician Roles
9(1)
Chapter Summary
10(1)
Questions for Discussion
10(1)
Assignment
11(2)
References
13(2)
Chapter 2 Professionalism and Ethics
15(16)
Case Study for Discussion
16(1)
Learning Objectives
16(1)
What Is a Professional?
16(1)
Are Technicians Professionals?
17(3)
Respect for Patients
20(1)
Respect for the Work Environment
20(1)
Social Networking
20(2)
Workplace Romance
22(1)
Sexual Harassment
22(1)
Ethical Decisions
22(1)
Committees Involved in Ethics
23(1)
Professional Responsibility
24(1)
Chapter Summary
24(1)
Questions for Discussion
24(1)
Additional Case for Discussion
25(1)
Discussion Questions
25(2)
Assignment
27(2)
References
29(2)
Chapter 3 Patient Safety
31(20)
Case Study for Discussion
32(1)
Learning Objectives
32(1)
History of Patient Safety
32(1)
Complex Systems
33(2)
Just Culture
35(1)
Analyzing Errors
35(2)
Pay Attention to Warning Signs
37(2)
Human Factors
39(2)
Pharmacy Errors
41(1)
Error-Prevention Methods
42(2)
Chapter Summary
44(1)
Questions for Discussion
45(1)
Additional Cases for Discussion
45(1)
Questions for Discussion
46(1)
Questions for Discussion
46(1)
Assignment
47(2)
References
49(2)
Chapter 4 Training and Mentoring
51(14)
Case Study for Discussion
52(1)
Learning Objectives
52(1)
Technician Training
52(1)
Involving the Staff in the Training
53(2)
Cross-Training versus Specializing
55(1)
Mentors
55(2)
Chapter Summary
57(1)
Questions for Discussion
57(1)
Additional Cases for Discussion
58(1)
Questions for Discussion
58(1)
Questions for Discussion
59(2)
Assignment
61(2)
References
63(2)
Chapter 5 Organizational Culture
65(14)
Case Study for Discussion
66(1)
Learning Objectives
66(1)
A Culture that Allows Questioning
66(1)
A Culture of Safety
67(2)
Organizational Culture
69(1)
Types of Organizational Structure
70(1)
Organizational Commitment
71(2)
Chapter Summary
73(1)
Questions for Discussion
73(1)
Additional Case for Discussion
74(1)
Discussion Questions
74(1)
Assignment
75(2)
References
77(2)
Chapter 6 Human Resources and Labor Relations
79(18)
Case Study for Discussion
80(1)
Learning Objectives
80(1)
Human Resource Policies
80(1)
FMLA
81(1)
Jury Duty
82(1)
Progressive Discipline
82(2)
History of Labor Unions
84(1)
History of Unions in Pharmacy
85(2)
Health Care and Unions
87(1)
The Current State of Unions in Pharmacy
88(2)
Chapter Summary
90(1)
Questions for Discussion
90(1)
Additional Case for Discussion
91(1)
Questions for Discussion
91(2)
Assignment
93(2)
References
95(2)
Chapter 7 Cultural Competence
97(16)
Case Study for Discussion
98(1)
Learning Objectives
98(1)
The Importance of Cultural Competence
98(1)
CLAS: Culturally and Linguistically Appropriate Services
99(2)
Improving Cultural Competence
101(4)
Age-Related and Generational Differences
105(3)
Chapter Summary
108(1)
Questions for Discussion
108(1)
Assignment
109(2)
References
111(2)
Chapter 8 Negotiation and Emotional Intelligence
113(12)
Case Study for Discussion
114(1)
Learning Objectives
114(1)
Types of Negotiation
114(3)
Arguing Successfully
117(1)
Misleading Argument Techniques
118(1)
Emotional Intelligence
119(1)
Chapter Summary
120(1)
Questions for Discussion
120(1)
Assignment
121(2)
References
123(2)
Chapter 9 Customer Service
125(10)
Case Study for Discussion
126(1)
Learning Objectives
126(1)
Customer Service Expectations
126(2)
Consumer Perceptions
128(2)
Service Recovery
130(1)
Chapter Summary
130(1)
Questions for Discussion
130(1)
Assignment
131(2)
References
133(2)
Chapter 10 Substance Abuse
135(12)
Case Study for Discussion
136(1)
Learning Objectives
136(1)
Substance Abuse in the United States
136(2)
Identification of Problem Prescriptions
138(1)
Employee Diversion
139(3)
Chapter Summary
142(1)
Questions for Discussion
142(1)
Additional Resources
142(1)
Assignment
143(2)
References
145(2)
Chapter 11 Security and Risk Management
147(14)
Case Study for Discussion
148(1)
Learning Objectives
148(1)
Risk Management
148(1)
Security of Data
149(1)
Shoplifting and Employee Deception
149(1)
Drug Diversion
150(2)
Robbery and Burglary
152(4)
Chapter Summary
156(1)
Questions for Discussion
156(1)
Assignment
157(2)
References
159(2)
Chapter 12 Career Management
161(16)
Case Study for Discussion
162(1)
Learning Objectives
162(1)
Resume and CV
162(2)
The Interview
164(1)
Marketing Your Personal Brand
165(1)
Types of Interviews
166(3)
Networking
169(1)
Professional Organizations
170(2)
Chapter Summary
172(1)
Questions for Discussion
172(1)
Assignment
173(2)
Reference
175(2)
Chapter 13 The Technician Supervisor
177(14)
Case Study for Discussion
178(1)
Learning Objectives
178(1)
Promotions Change the Balance
178(1)
Time Management
179(1)
Keeping Promises
179(2)
Motivation
181(1)
Leadership
182(1)
Interviewing and Hiring
182(1)
Providing Feedback
183(1)
What Makes a Good Work Environment?
184(1)
Employee Assistance Programs
185(1)
Managing Up
185(1)
Chapter Summary
186(1)
Questions for Discussion
186(1)
Assignment
187(2)
References
189(2)
Chapter 14 Technicians in Inventory Management and Technology
191(16)
Case Study for Discussion
192(1)
Learning Objectives
192(1)
Inventory Control
193(2)
Returns Management
195(4)
Automation and Information Technology
199(3)
Chapter Summary
202(1)
Questions for Discussion
202(1)
Assignment
203(2)
References
205(2)
Index 207

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