Includes bibliographical references and index.

Preface -- Section I: Administrative medical assisting -- Introduction and general medical office duties -- Using computers in the office -- Appointment scheduling -- Mail processing and managing correspondence -- Medical records management -- Forms of communication. Section II: Office equipment and financial management -- Managing supplies and banking -- Health insurance -- Diagnostic and procedural coding. Section III: Clinical medical assisting -- Infection control and principles of Asepsis -- Minor surgery -- Vital signs and preparing the patient -- Electrocardiography -- Diagnostic imaging. Section IV: Laboratory procedures -- Diagnostic phlebotomy and hematology -- Microbiology -- Urinalysis -- Medical emergencies. Section V: Basic pharmacology and administration of medications -- Principles of pharmacology -- Drug calculations -- Administering medications -- Appendices -- Appendix A: Common medical terms and misspelled terms -- Appendix B: Proofreader's marks -- Appendix C: Rules for alphabetic filing -- Appendix D: Myplate dietary guidelines -- Appendix E: Nutrition (Vitamins and minerals) -- Appendix F: CMA, RMA, CCMA, and NCMA examinations -- Appendix G: Laboratory requisition form -- Appendix H: Normal laboratory test values -- Appendix I: Celsius and Fahrenheit temperature equivalents -- Appendix J: Blood grouping -- Appendix K: Abbreviations and symbols (available on student resources website) -- Appendix L: Overview of body systems and their functions (available on student resources website) -- Appendix M: Immunizations and vaccinations (available on student resource website) -- Index.