Experiencing hospitality

Rowson, Bill, (editor.). Lashley, Conrad, (editor.).

Summary: "Experiencing Hospitality offers an intellectually stimulating and innovative approach to the study of hospitality. It is ideal for students and academics within both the applied fields of hospitality and tourism studies, and the general field behavioral sciences. This book is also suitable for practitioners in hospitality, leisure and tourism businesses, for whom it provides a provocative and informative guide to understanding and providing hospitality within a commercial context. This stimulating and informative text will appeal to both academics and practitioners, with contributions from leading hospitality experts detailed within its pages. The text draws together forms of thinking and influences from a diverse range of both national and international perspectives. Beyond the immediate hospitality, leisure and tourism programs, this book is relevant to the wider social sciences, geographers, sociologists, anthropologists, social historians, cultural studies academics, as well as those studying refugee and migration flows."--

Record details

ISBN: 9781536143874
Physical Description: print
xii, 270 pages ; 23 cm.
Publisher: New York : Nova Science Publishers, [2019]

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

Chapter 1. Towards a Theoretical Understanding of Hospitality / Conrad Lashley -- Chapter 2. One Cheer for Marxism: Hospitality as a Bourgeois Phenomenon / Roy C. Wood -- Chapter 3. Hostility and Hospitality: Connecting Brexit, Grenfell, and Windrush / Tom Selwyn -- Chapter 4. Inhospitable Hospitality? / George Ritzer -- Chapter 5. Experiencing, Expressing and Evoking Emotions in Hospitality and Tourism / Prokopis A. Christou -- Chapter 6. A Paradigm Shift from "Emotional Labor" to "Genuine Emotional Display" in the Workplace / Aspasia Simillidou and Prokopis A. Christou -- Chapter 7. Working in Hospitality: Flexible Working and the Gig Economy / Bill Rowson -- Chapter 8. Pleasure and Hospitality in New Zealand: The Roles of Alcohol, Sex, and Service / Jill Poulston -- Chapter 9 -- The Diminishing Role of the General Manager from a Middle Managers' Perspective: Some Generic Drivers / Tjeerd Zandberg -- Chapter 10. Roboptimism or Pessimism: HR Managers Face a Challenge / Verena Hopf, Laura Velten and Bill Rowson -- Chapter 11. Ladies and Gentlemen Serving Ladies and Gentlemen / Klaes Eringa -- Chapter 12. Wine Tourism and Hospitality: Opportunities and Challenges for Future Development / Radu Mihailescu -- About the Editors -- Index.