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Service encounters in tourism, events and hospitality : staff perspectives Cover Image Book Book

Service encounters in tourism, events and hospitality : staff perspectives

Firth, Miriam (author.).

Summary: "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"--

Record details

  • ISBN: 9781845417277 (Hardcover)
  • ISBN: 1845417275 (Hardcover)
  • Physical Description: print
    xix, 188 pages : illustrations ; 24 cm
  • Publisher: Bristol, UK ; Channel View Publications, [2020]

Content descriptions

Bibliography, etc. Note: Includes bibliographical references (pages 172-181) and index.

Search for related items by subject

Subject: Tourism -- Customer services
Special events industry -- Customer services
Hospitality industry -- Customer services
Customer relations

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Available copies

  • 1 of 1 copy available at Vancouver Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Holdable? Status Due Date Courses
Downtown Library G 155 A1 F57 2020 (Text) 33109010359099 Stacks Volume hold Available -
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