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Service management principles for hospitality & tourism
Book
Book
| Call number: | TX 911.3 M27 K35 2018 | ||||||||
| Publisher: | Dubuque, Iowa : Kendall Hunt Publishing Company, 2018. | ||||||||
| ISBN: | 9781524969509 | ||||||||
| Edition: | Third edition. | ||||||||
| Phys. Desc.: | 324 pages : illustrations ; 26 cm. | ||||||||
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1 of 1 copy available at Vancouver Community College.
Service encounters in tourism, events and hospitality : staff perspectives
Book
Book
| Call number: | G 155 A1 F57 2020 | ||||||||
| Publisher: | Bristol, UK ; Channel View Publications, [2020] | ||||||||
| ISBN: | 9781845417277 (Hardcover) | ||||||||
| Phys. Desc.: | xix, 188 pages : illustrations ; 24 cm | ||||||||
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1 of 1 copy available at Vancouver Community College.
Service failures and recovery in tourism hospitality a practical manual
E-book
E-book
| Publisher: | Wallingford, Oxfordshire, UK ; CABI, 2017. |
| ISBN: | 9781786390691 (electronic bk.) |
| Electronic resource: | Click to access e-item |
Working front of house
DVD
DVD
| Call number: | TX 911.3 V62 W67 2008 | ||||||||
| Publisher: | [Bendigo, Vic. : Video Education Australasia] ; [2008]. | ||||||||
| Phys. Desc.: | 1 DVD-video (22 min.) : sd., col. ; 4 3/4 in. | ||||||||
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1 of 1 copy available at Vancouver Community College.
