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Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Book
Book
| Call number: | TX 911.3 M27 F67 2012 | ||||||||
| Publisher: | Clifton Park, NY : Delmar Cengage Learning, c2012. | ||||||||
| ISBN: | 9781439060322 | ||||||||
| Phys. Desc.: | xxvii, 516 p. : col. ill. ; 27 cm. | ||||||||
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1 of 1 copy available at Vancouver Community College.
The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice
Book
Book
| Call number: | TX 911.5 C67 2011 | ||||||||
| Publisher: | Hoboken, N.J. : Wiley, c2011. | ||||||||
| ISBN: | 9780470554999 | ||||||||
| Phys. Desc.: | xii, 500 p. : ill. ; 24 cm. | ||||||||
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1 of 1 copy available at Vancouver Community College.
