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1
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9
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Topic
Customer relations
(3)
Industrial relations
(3)
Hospitality industry
(2)
Management
(2)
Psychology, Industrial
(2)
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Place
Canada
(2)
Developing countries
(1)
Ontario
(1)
Toronto
(1)
United States
(1)
Author
Fanelli, Carlo 1984-
(1)
Firth, Miriam
(1)
Fosslien, Liz
(1)
Gill, Amarjit.
(1)
Mannering, Karen
(1)
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Green College thematic lecture series
(1)
aAspects of tourism ; 87
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1
Labour relations.
Book
Suffield, Larry 1949-
Call number:
HD 8106.5 S83 2016
Publisher:
Toronto, ON : Pearson Canada, 2016.
ISBN:
9780133593679
Edition:
4th ed. / Larry Suffield, Gary L. Gannon.
Phys. Desc.:
x, 350 p. ; 28 cm.
Location
Shelving Location
Call Number
Status
Location
Downtown Library
Shelving Location
Reserves
Call Number
HD 8106.5 S83 2016
Status
Available
1 of 1 copy available at Vancouver Community College.
Associated Courses:
Hospitality Management (HOSP)
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2
Trades access common core. Competency B-2, Line B Describe expectations and responsibilities of employers and employees. Employability skills
E-book
Publisher:
Victoria, B.C. : BCcampus, 2021
ISBN:
9781774201589
Edition:
2nd edition.
Phys. Desc.:
1 online resource (xiii, 111 pages) : colour illustrations
Electronic resource:
Click to access e-item from BC Open Textbook Project
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3
Megacity malaise : neoliberalism, public services and labour in Toronto
Book
Fanelli, Carlo 1984-
Call number:
JS 1789.3 A2 F36 2016
Publisher:
Halifax, Nova Scotia : Fernwood, c2016.
ISBN:
9781552668146 (Paper)
Phys. Desc.:
vii, 115 p. : ill., maps ; 23 cm.
Location
Shelving Location
Call Number
Status
Location
Broadway Library
Shelving Location
Stacks
Call Number
JS 1789.3 A2 F36 2016
Status
Available
1 of 1 copy available at Vancouver Community College.
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4
Dealing with difficult people
Book
Mannering, Karen
Call number:
HF 5548.8 M366 2008
Publisher:
London : Hodder Education, 2008.
ISBN:
9780340946510
Phys. Desc.:
xii, 190 p. : ill. ; 20 cm.
Location
Shelving Location
Call Number
Status
Location
Broadway Library
Shelving Location
Stacks
Call Number
HF 5548.8 M366 2008
Status
Available
1 of 1 copy available at Vancouver Community College.
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5
The impact of empowerment on customer-contact service employees' role in the hospitality industry : a dissertation
Book
Gill, Amarjit.
Call number:
TX 911.3 P4 G545 2005
Publisher:
[Cypress, Calif.] : Touro University International, c2004.
Location
Shelving Location
Call Number
Status
Location
Downtown Library
Shelving Location
Stacks
Call Number
TX 911.3 P4 G545 2005
Status
Available
1 of 1 copy available at Vancouver Community College.
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6
No hard feelings : the secret power of embracing emotions at work
Book
Fosslien, Liz
Call number:
HF 5548.8 F67 2019
Publisher:
New York, New York : Portfolio/Penguin, an imprint of Penguin Random House LLC, [2019]
ISBN:
9780525533832
Phys. Desc.:
vii, 294 pages : illustrations (chiefly color) ; 22 cm
Location
Shelving Location
Call Number
Status
Location
Downtown Library
Shelving Location
Stacks
Call Number
HF 5548.8 F67 2019
Status
Available
1 of 1 copy available at Vancouver Community College.
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7
Service encounters in tourism, events and hospitality : staff perspectives
Book
Firth, Miriam
Call number:
G 155 A1 F57 2020
Publisher:
Bristol, UK ; Channel View Publications, [2020]
ISBN:
9781845417277 (Hardcover)
Phys. Desc.:
xix, 188 pages : illustrations ; 24 cm
Location
Shelving Location
Call Number
Status
Location
Downtown Library
Shelving Location
Stacks
Call Number
G 155 A1 F57 2020
Status
Available
1 of 1 copy available at Vancouver Community College.
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8
The dollar a day dress
DVD
Publisher:
London : BBC, 2005 ;
Edition:
Letterbox format.
Phys. Desc.:
1 DVD-video (46 min.) ; sd., col. ; 4 3/4 in.
Electronic resource:
Accompanying website, including the transcript, a guide to the dress, related articles, etc.
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9
Love, hate, and fear in Canada's Cold War
Book
Call number:
FC 95.4 L69 2004
Publisher:
Toronto : University of Toronto Press, c2004.
ISBN:
0802036767 (bound)*
Phys. Desc.:
216 p. : ill. ; 24 cm.
Location
Shelving Location
Call Number
Status
Location
Broadway Library
Shelving Location
Stacks
Call Number
FC 95.4 L69 2004
Status
Available
1 of 1 copy available at Vancouver Community College.
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Search Results Facets
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Topic
Customer relations
(3)
Industrial relations
(3)
Hospitality industry
(2)
Management
(2)
Psychology, Industrial
(2)
More
Place
Canada
(2)
Developing countries
(1)
Ontario
(1)
Toronto
(1)
United States
(1)
Author
Fanelli, Carlo 1984-
(1)
Firth, Miriam
(1)
Fosslien, Liz
(1)
Gill, Amarjit.
(1)
Mannering, Karen
(1)
More
Series
Green College thematic lecture series
(1)
aAspects of tourism ; 87
(1)
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