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A guide to crisis intervention.
Behavioral emergencies : an evidence-based resource for evaluating and managing risk of suicide, violence, and victimization.
Telephone counselling : a handbook for practitioners / Maxine Rosenfield.
Calming the agitated resident.  Leader's guide.
Calming the agitated resident  [videorecording] / [presented by] CPI, Crisis Prevention Institute.
Safely managing the combative resident  [videorecording] / [presented by] CPI, Crisis Prevention Institute.

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