Book
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
Record details
- ISBN: 9781439060322
- Physical Description: xxvii, 516 p. : col. ill. ; 27 cm.
- Publisher: Clifton Park, NY : Delmar Cengage Learning, c2012.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index |
Search for related items by subject
| Subject: | Hospitality industry > Management. Hospitality industry > Customer services. |
Available copies
- 1 of 1 copy available at Vancouver Community College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Holdable? | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|---|
| Downtown Library | TX 911.3 M27 F67 2012 (Text) | 33109009746454 | Stacks | Volume hold | Available | - |
| LDR | 01061nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 121633472 | ||
| 003 | SITKA | ||
| 005 | 20120106112300.0 | ||
| 008 | 120105s2012 nyua b 001 0 eng d | ||
| 020 | . | ‡a9781439060322 | |
| 090 | . | ‡aTX 911.3 M27 F67 2012 | |
| 100 | 1 | . | ‡aFord, Robert C. |
| 245 | 1 | 0. | ‡aManaging quality service in hospitality : ‡bhow organizations achieve excellence in the guest experience / ‡cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 260 | . | ‡aClifton Park, NY : ‡bDelmar Cengage Learning, ‡cc2012. | |
| 300 | . | ‡axxvii, 516 p. : ‡bcol. ill. ; ‡c27 cm. | |
| 504 | . | ‡aIncludes bibliographical references and index | |
| 650 | 0. | ‡aHospitality industry ‡xManagement. | |
| 650 | 0. | ‡aHospitality industry ‡xCustomer services. | |
| 700 | 1 | . | ‡aSturman, Michael C. ‡q(Michael Craig) |
| 700 | 1 | . | ‡aHeaton, Cherrill P. |
| 907 | . | ‡a.b10582277 ‡b10-03-14 ‡c03-18-14 | |
| 998 | . | ‡adt ‡b03-18-14 ‡cm ‡da ‡e- ‡feng ‡gnyu ‡h0 | |
| 934 | . | ‡a86989 | |
| 945 | . | ‡g1 ‡i33109009746454 ‡j0 ‡ldtsta ‡o- ‡p$69.30 ‡q- ‡r- ‡s- ‡t1 ‡u1 ‡v1 ‡w0 ‡x0 ‡y.i10840254 ‡z03-18-14 | |
| 901 | . | ‡a121633472 ‡bCabvavcc ‡c121633472 ‡tbiblio | |
