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Communicating at work : strategies for success in business and the professions Cover Image Book Book

Communicating at work : strategies for success in business and the professions / Ronald B. Adler, Jeanne Elmhorst, Kristen Lucas.

Adler, Ronald B. (Ronald Brian), 1946- (author.). Elmhorst, Jeanne Marquardt, (author. ). Lucas, Kristen, (author. ).

Record details

  • ISBN: 9780078036804 (softcover)
  • ISBN: 0078036801 (softcover)
  • Physical Description: xviii, 462 pages : color illustrations ; 26 cm.
  • Edition: Eleventh edition.
  • Publisher: New York, NY : McGraw-Hill Education, [2013]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index
Formatted Contents Note:
Part 1. Basics of business and professional communication. -- Communicating at work -- Communication, culture, and work -- Part 2. Personal skills. -- Listening -- Verbal and nonverbal messages -- Interpersonal strategies and skills -- Principles of interviewing -- Part 3. Working in groups. Leading and working in teams -- Effective meetings -- Part 4. Making effective presentations. -- Developing and organizing the presentation -- Verbal and visual support in presentations -- Delivering the presentation -- Types of business presentations.

Search for related items by subject

Subject: Business communication.
Interpersonal communication.

Available copies

  • 1 of 1 copy available at Vancouver Community College.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Holdable? Status Due Date Courses
Downtown Library HF 5718 A35 2019 (Text) 33109010316842 Stacks Volume hold Available -
► Summaries & More
▼ Additional Content
Part One Basics of Business and Professional Communication Strategic Case: Sundown Bakery
2(54)
1 Communicating at Work
4(26)
Communication and Career Success
5(2)
The Nature of Communication
7(7)
Communication Principles
7(2)
Basics of the Communication Model
9(2)
Communication Channels
11(3)
Communicating in and beyond Organizations
14(11)
Formal Communication Networks
14(5)
Informal Communication Networks
19(3)
Personal Networking
22(3)
Ethical Dimensions of Communication
25(5)
Master the Chapter
27(1)
Review Points
27(1)
Key Terms
27(1)
Activities
28(2)
2 Communication, Culture, and Work
30(26)
The Nature of Culture
32(1)
Communication in a Diverse Society
33(5)
Race and Ethnicity
34(1)
Social Class
34(1)
Generational Differences
35(1)
Regional Differences
36(1)
Disabilities
37(1)
Cultural Differences in International Business
38(9)
Customs and Behavior
38(4)
Fundamental Dimensions of Cultural Diversity
42(5)
Diversity and Ethical Issues
47(1)
Communicating across Diversity
48(5)
Become Culturally Literate
48(1)
Develop Constructive Attitudes
49(2)
Adapt Your Behavior
51(2)
Master the Chapter
53(1)
Review Points
53(1)
Key Terms
53(1)
Activities
54(2)
Part Two Personal Skills Strategic Case: Omnicom Marketing
56(126)
3 Listening
58(18)
Listening at Work
59(3)
The Importance of Listening
59(1)
Assumptions about Listening
60(2)
Barriers to Effective Listening
62(3)
Environmental Barriers
62(1)
Physiological Barriers
63(1)
Psychological Barriers
63(2)
Listening Styles
65(1)
Relational Listening
65(1)
Analytical Listening
65(1)
Task-Oriented Listening
66(1)
Critical Listening
66(1)
Listening More Effectively
66(7)
Listening to Understand
66(5)
Listening to Evaluate
71(2)
Master the Chapter
73(1)
Review Points
73(1)
Key Terms
73(1)
Activities
74(2)
4 Verbal and Nonverbal Messages
76(32)
Verbal Messages
78(12)
Clarity and Ambiguity
79(5)
Inflammatory Language
84(1)
Language and Identity Management
85(2)
Feminine and Masculine Language Use
87(3)
Nonverbal Communication
90(14)
Characteristics of Nonverbal Communication
90(2)
Types of Nonverbal Communication
92(9)
Improving Nonverbal Effectiveness
101(3)
Master the Chapter
104(1)
Review Points
104(1)
Key Terms
104(1)
Activities
104(4)
5 Interpersonal Strategies and Skills
108(32)
Interpersonal Skills and Success
109(3)
Building Positive Relationships
109(1)
Affirming Dignity
110(1)
Enhancing Organizational Climate
111(1)
Sharing Feedback
112(8)
Giving Praise
112(1)
Raising Difficult Issues
113(3)
Offering and Responding to Criticism
116(4)
Dealing with Difficult People and Situations
120(5)
Incivility
120(1)
Bullying
121(2)
Sexual Harassment
123(2)
Managing Conflict
125(10)
What Are Conflicts About?
126(1)
Approaches to Conflict
127(2)
Handling Conflicts Constructively
129(6)
Master the Chapter
135(1)
Review Points
135(1)
Key Terms
136(1)
Activities
136(4)
6 Principles of Interviewing
140(42)
Interviewing Strategies
142(10)
Planning the Interview
142(5)
Conducting the Interview
147(5)
Types of Interviews
152(24)
The Information-Gathering Interview
153(1)
The Career Research Interview
154(4)
The Employment Interview
158(18)
The Ethics of Interviewing
176(2)
Obligations of the Interviewer
176(1)
Obligations of the Interviewee
177(1)
Master the Chapter
178(1)
Review Points
178(1)
Key Terms
178(1)
Activities
178(4)
Part Three Working in Groups Strategic Case: Museum of Springfield
182(62)
7 Leading and Working in Teams
184(26)
The Nature of Teams
186(5)
Characteristics of Work Groups
187(1)
What Makes a Group a Team?
188(1)
Virtual Teams
189(2)
Leadership and Influence in Teams
191(6)
Perspectives on Leadership
191(2)
Leader-Member Exchange
193(1)
Becoming a Leader
194(1)
Power and Influence of Members
195(2)
Effective Communication in Teams
197(10)
Fill Functional Roles
198(1)
Recognize Both Team and Personal Goals
198(4)
Promote Desirable Norms
202(2)
Promote an Optimal Level of Cohesiveness
204(2)
Avoid Excessive Conformity
206(1)
Master the Chapter
207(1)
Review Points
207(1)
Key Terms
208(1)
Activities
208(2)
8 Effective Meetings
210(34)
Types of Meetings
212(2)
Information-Sharing Meetings
212(1)
Problem-Solving and Decision-Making Meetings
213(1)
Ritual Activities
213(1)
Virtual Meetings
213(1)
Planning a Problem-Solving Meeting
214(5)
When to Hold a Meeting
215(2)
Setting an Agenda
217(2)
Conducting the Meeting
219(11)
Beginning the Meeting
220(1)
Conducting Business
221(6)
Concluding the Meeting
227(3)
Following Up the Meeting
230(1)
Problem-Solving Communication
230(10)
Stages in Group Problem Solving
230(4)
Enhancing Creativity
234(1)
Systematic Problem Solving
235(3)
Decision-Making Methods
238(2)
Master the Chapter
240(1)
Review Points
240(1)
Key Terms
241(1)
Activities
241(3)
Part Four Making Effective Presentations Strategic Case: Fresh Air Sports
244(134)
9 Developing and Organizing the Presentation
246(40)
Analyzing the Situation
249(8)
Analyzing the Audience
249(5)
Analyzing Yourself as the Speaker
254(1)
Analyzing the Occasion
255(2)
Setting Your Goal and Developing the Thesis
257(3)
General and Specific Goals
257(2)
Developing the Thesis
259(1)
Organizing the Body
260(13)
Brainstorming Ideas
261(1)
Basic Organizational Plan
261(2)
Identify Main Points and Subpoints
263(1)
Choose the Best Organizational Pattern
264(7)
Rules for Main Points
271(2)
Planning the Introduction and Conclusion
273(6)
Functions of the Introduction
273(1)
Types of Opening Statements
274(4)
Functions of the Conclusion
278(1)
Types of Closing Statements
278(1)
Adding Transitions
279(4)
Functions of Transitions
279(3)
Characteristics of Effective Transitions
282(1)
Master the Chapter
283(1)
Review Points
283(1)
Key Terms
283(1)
Activities
284(2)
10 Verbal and Visual Support in Presentations
286(28)
Functions of Supporting Material
288(1)
Clarity
288(1)
Interest
289(1)
Proof
289(1)
Verbal Support
289(9)
Definitions
289(1)
Examples
290(1)
Stories
291(3)
Statistics
294(1)
Comparisons
295(1)
Quotations
296(1)
Citing Your Sources
297(1)
Visual Aids
298(13)
Types of Visual Aids
298(6)
Media for Presenting Visual Aids
304(1)
Presentation Software
305(3)
Guidelines for Using Visual Aids
308(3)
Master the Chapter
311(1)
Review Points
311(1)
Key Terms
311(1)
Activities
312(2)
11 Delivering the Presentation
314(24)
Types of Delivery
315(4)
Manuscript Presentations
316(1)
Memorized Presentations
316(1)
Extemporaneous Presentations
316(2)
Impromptu Presentations
318(1)
Guidelines for Delivery
319(7)
Visual Elements
319(4)
Verbal Elements
323(2)
Vocal Elements
325(1)
Question-and-Answer Sessions
326(4)
When to Answer Questions
326(2)
How to Manage Questions
328(2)
Speaking with Confidence
330(5)
Accept a Moderate Amount of Nervousness
331(1)
Speak More Often
331(1)
Rehearse Your Presentation
332(1)
Focus on Your Topic and the Audience
332(1)
Think Rationally about Your Presentation
333(2)
Master the Chapter
335(1)
Review Points
335(1)
Key Terms
335(1)
Activities
336(2)
12 Types of Business Presentations
338(40)
Informative Presentations
339(11)
Briefings
339(2)
Reports
341(3)
Training
344(6)
Persuasive Presentations
350(16)
Organizing Persuasive Messages
351(2)
Types of Persuasive Presentations
353(4)
Strategies for Ethical Persuasion
357(9)
Group Presentations
366(2)
Approaches to Organizing a Group Presentation
366(1)
Planning Introductions, Conclusions, and Transitions in Group Presentations
367(1)
Delivering a Group Presentation
368(1)
Special-Occasion Speaking
368(6)
Welcoming a Guest or Group
368(1)
Introducing Another Speaker
369(1)
Honoring a Person or an Institution
370(1)
Giving a Toast
371(1)
Presenting an Award
372(1)
Accepting an Award
372(2)
Master the Chapter
374(1)
Review Points
374(1)
Key Terms
375(1)
Activities
375(3)
Appendix I Interviewing Materials 378(13)
Appendix II Sample Presentations 391(11)
Appendix III Business Writing 402(18)
Glossary 420(7)
Notes 427(21)
Credits 448(2)
Index 450

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