Includes bibliographical references, glossary, and index.

The role and responsibilities of the support worker -- The Canadian health care system -- Workplace settings -- Ethics -- Legislation : the client's rights and your rights -- Health, wellness, illness, and disability -- Caring about culture and diversity -- Managing stress -- Interpersonal communication -- Working with others : teamwork and delegation -- Working with clients and their families -- Abuse, bullying, and harassment awareness -- Starting your career -- Body mechanics -- Exercise and activity -- Rehabilitation and restorative care -- Personal hygiene -- Grooming and dressing -- Preventing infection -- Safety -- Beds and bed making -- Skin care and prevention of wounds -- Promoting client comfort, pain management, and sleep -- Measuring height, weight, and vital signs -- Medical terminology -- Planning, reporting, and recording client care -- Nutrition and fluids -- Enteral nutrition and intravenous therapy -- Urinary elimination -- Bowel elimination -- Growth and development -- Body structure and function -- Common diseases and disorders -- Developmental disorders and disabilities -- Mental health disorders -- Disorientation, delirium, and dementia -- Promoting oxygenation -- Heat and cold applications -- Caring for infants and their parents -- Caring for the young -- Caring for older persons -- Home management -- Medication management -- Working in acute care -- End-of-life care.